Our Quality System at Rapid Rivet & Fastener Corp.

Needed to know how many each were in a pound of rivets. Mr. Al Felice, responded the next day, great customer service.

I have always received the pricing that I needed from Rapid Rivet.

I appreciate the quick responses when I send over an e-mail. Nothing is more frustrating than vendors who take a
week to get back to you.Any time I have contacted anyone at Rapid Rivet, they have done a nice job responding to my
request and any questions I might have. Thank you!

Item as described

I have worked with both Kevin and Boris. They were both very helpful.

pleased with the service pricing is reasonable most of the time

Responsive to RFQs - Thank You

timely response

Kevin is ALWAYS on point! He is courteous and really knows his products! I've never had a
problem with product or shipping, the Rapid Rivet team is wonderful!

GOOD EXPERIENCE.

Never had any issues. Great inventory of rivets.

Rapid provides great service !!!

I enjoy working with Michael. He is always very responsive and always works with me if I need any help.

continue to do good work

good experience.

No matter who takes care of my requests, always fast and friendly service.

I have been dealing with Rapid Rivet for many years. They have always been prompt, efficient and courteous.

fast quotes, good prices

Our products aren't typically stocked in quantities required but most times there is some stock. Great group to work with!

Service is always fast and parts are always on time.

Appreciate the great customer service from Rapid Rivet! Quote turnarounds are quick, inventory and pricing sets
you aside as a leader. Any "special" obsolete spec has always been answered with a solution to an alternative.
Well done, keep up the good work!

Very Good

Pleasure working with you

Never had a problem, fast quote on time deliveries

Reliable

Excellent Vendor - Friendly and informative sales force!

always prompt quote replies. material delivered as quoted

Responses are quick, parts are packed properly, deliveries are on time, never a problem.

Borris is always quick to respond, always appreciated

Nice to work with, online pricing option would be nice, save time and labor

good company glad to have you as a supplier

Thanks for kind support just wish you improve delivery times Best Regards

We are happy with support from rapid rivets.

Had what I was looking for.

thanks

GREAT

good

Always a pleasure working with Rapid Rivet. Borris is great........
I always receive my quotes back quickly, good pricing and great service.

More improve on delivery time.

ALWAYS HELPFUL, PARTS ARRIVE AS QUOTED AND ON TIME. RELIABLE SERVICE.

It's has always a pleasure to Deal with Rapid. Eddie Peck

Very prompt feedback to our requests. Support very appreciated.

good

I receive in quick time the quotation and the delivery is on time

Always quick replies and almost always have what we need in stock. Competitive pricing.
Rapid and Rocket Air have always worked will together.

No complaints.

Very dependable and reliable. Always glad when I need to get a quote to find that it is for Rapid Rivet.

Always a pleasure dealing with your company - I wish we could convert more of your quotes to orders - GM

Michael has been great! He's very responsive to all our requests and is willing to work with us when needed.

Worked with Kevin for years. Quotes are always turned around quickly. Quality is always top notch.
I would recommend them to anyone! Keep up the great work.

Rapid is our go to for Military Rivets. Kevin is always quick to respond. Quality is always top notch.
I would recommend them to anyone

Terrific services, from the quote to the delivery everything on time

very quick response times, always have an answer, haven't had any problems of any sort.

Always helpful!

I am always happy to work with Rapid Rivets!

No issues, always friendly when communicating.

Always a pleasure to deal with Rapid Rivet, great customer service. No complaints :)

I have only place one order in the past year, but I did not have any problems with it. Our sales rep is easy to work with.

I have always received excellent service and products from Rapid Rivet.

Great service and products!

Received good service from Borris

Quality Product

Great service, great quality!

would definitely come back

keep up the good work!

Nice group of people.

Staff is always helpful and knowledgeable. Great customer service.

keep uRapid Rivet has always been a pleasure to work with. Borris Bailey is always there
to help with any questions i have had over the years. Orders come in on time as promised.
Thanks Rapid Rivet for always a job well done.p the good work!

GREAT COMPANY TO WORK WITH

Great customer service.

In general we were satisfied only problem was that not always we got answer to Our inquiries

Kevin is great-superfast! We can always count on Rapid Rivet.

Always excellent services

The service was excellent and we received the parts in a timely manner. All of the paperwork
was in order and we look forward to other opportunities to work with you in the future.

We asked if we can buy inventory at a price break cost and we were told that it was not possible. A bit disappointing. Caroline

VERY GOOD

First rate service for many years. always appreciate you guys.

Quick responses and most of the rivets I've asked for have been available in stock! Very happy with my service as a whole.

ALWAYS ENJOY WORKING WITH YOUR TEAM !

Wonderful all-round service! Although not their biggest customer, Rapid Rivet is our go-to supplier of rivets.
Would highly recommend.

Our inside contact is: Dan Rourke, very pleased with his quick responses and excellent knowledge of
any rivet questions we may encounter.

Always helpful and knowledgeable

Rapid has always been good in my dealing with.

Borris is always very quick to answer all my inquiries and deliveries have been on time

ALWAYS A PLEASURE TO WORK WITH THIS DISTRIBUTOR

Always follow up very closely.

As KPW we only asked quotation and we did not purchase any material from Rapid Rivet so I can not survey. Thank you,

Always a pleasure to do business with!

Knowledgeable, quick and precise in every step, made dealing a pleasant

All were excellent !

Quick response and fast service.

great folks and great service. always about 15% higher than Sierra Pacific when lead time counts I
purchase from Rapid but i must follow the almighty dollar most of the time

always a great experience

Every time I deal with Rapid Rivet, it is a good experience.

We really have not worked with your company too much but the times we have the service was good.
Customer service experience was friendly.

great job love working with you!

Have never had any problems

Kevin is great sales rep! Very quick answers and customer service, even we buy small QTY.

I'ts been a pleasure to work with your company. I usually speak with Borris who is very helpful.
I highly recommend this company.

kEVIN ALWAYS TRIES HIS BEST TO HELP US.

The right product, on time, inexpensive and it performed as expected.

PROMT REPLY TO RFQ'S

Always a pleasure to work with the sales team at Rapid Rivet. We've been happy customers for 20+ years.

Good Work

always a good experience

there are not to much military reference that I need.

good source of products! keep up good work!

Always to notch service. (Yep I am Southern)

It was discovered we did not need the Rivets after doing more research. I was very pleased with the
prompt reply in getting a quote back to me.

One of our best suppliers.

KEVIN COLES IS ALWAYS VERY QUICK WITH PRICING AND I APPRECIATE HIS ASSISTANCE WITH MY INQUIRES.

Great Customer Service

We enjoy the fast response time

Very good service

We are very happy with Rapid Rivet and the service they provide.

Our main contact person who is Kevin is the best! He is very hard worker and we truly appreciate him
from bottom of our hearts... Thank you very much for strong support our customer!

The response was so quick and accurate. Al was kind and helpful.

Rapid Rivets has always been quick to respond to our requests. Items received always had the certifications.

Great job

Great company to deal with!

Very pleased with their service. Kevin response quickly. Friendly representatives.

VERY HELPFUL

Professional

It's always easy working with Rapid, Borris responds so RFQs and other requests. quality and documentation is outstanding.

Very pleased with service, product quality and our rep.

Very pleased with the service I received.

VERY GOOD

Prompt quote, speedy process, on time delivery, all these are great help for us. Thank you so much!!!

Kevin Coles is fantastic! Thank you.

Love it!!!

Quick quote response. Quality products. Great company to work with.

Good Vendor

Thanks

Quality products, rapid service

Test

The only you need is to have will call. Only that!

Thanks for your continued support; look forward to continuing our business relationship.

EXCELLENT CUSTOMER SERVICE :)

Great

GREAT OVERALL EXPERINCE

I have dealt with Rapid for many years. The response time, delivery and quality is excellent.

Got what was ordered on time.

Always quick response quality parts and delivery.

Pleasure working with you guys. Thank you

Service is very good and I'm sorry that I cannot place orders as I would like bur unfortunately our competitors
are big companies that may do lower quotations.. Any case I will continue to send enquires as your proces
are more competitive respct other disitributors best regards cristiana bagetto

Great response and service!

EXCELENT

GOOD CUSTOMER SERIVCE.

EXCELENT

Rapid River is a reliable and trusted supplier. We at DKAero appreciate theirs knowledge and support.

Always excellent service.

We always receive a quick response. Parts are always in stock and pricing is great!

Rapid Rivet has always been a pleasure to work with. I've had nothing but great customer service, quality
products and on time delivery over the 17 years I've worked with RR. Keep up the great work!

Every experience we have had with Rapid Rivet has been professional, friendly and of quality.

Always a pleasure doing business with Rapid Rivet. A big thank you to Michael & Kevin for always taking great care of us !!

Very fast quotes. Thank you

QUALITY SERVICE AND PRODUCTS, THANK YOU.

Responsive, professional, and always takes care of issues promptly.

Kevin has always given us the best service and quick responses. Great team work.

Quotes are always done in a timely fashion.

Sales staff seems to always be helpful and usually quick to respond.

One of our best vendor. 100% satisfaction. - Great service and good quality

I can't complain at all. Everyone is so friendly, and I always receive great service.

Just like the name says "Rapid" speedy response was great.

our rep KEVIN gets quick answers

KEVIN IS GREAT. ALWAYS QUICK WITH QUOTES AND ACCURATE WITH PROVIDED INFO

Rapid Rivet is always prompt when answering quote requests.

Very Good

Rapid is great company! quick quote responses and great pricing. I personally have been to the rapid
facility more then once and the staff is very friendly and helpful.

Great

great service

Rapid is an excellent source for the products they supply to Century Fasteners Corp

Rapid Rivet is my favorite vendor. I go to them with anything that they might carry. Excellent customer service.

Whenever a need arises for rivets; Rapid Rivet is where I go.

GREAT EXP

Super easy to buy from!! Great product, great prices and great customer service!!! Good job Sales team (Borris)!!

RAPID IS VERY GOOD TO WORK WITH....

THANK YOU FOR YOUR QUICK QUOTES

Very good service. Higher prices from the competition

I have been in this industry seen 1996, and have worked with Rapid Rivet all of that time. The relationship is one
that we all strive to achieve in our life time. The aerospace industry is a tuff industry. But to have friends like
Rapid Rivet, makes to much better to work in! It's been Great!!!

Thank you for on time prompt friendly service

Michael P. is the best! He's always super fast when it comes to giving me quotes. Great prices and products.

i always get my quotes fast.

Kevin Cole is amazing and quick on responses.

It is always a pleasure to deal with the guys at Rapid Rivet. They are quick and helpful every time you call.

YOU GUYS ARE THE BEST, HAVE BEEN DEALING WITH THEM FOR 21YRS. ALWAYS THERE HELPING ME OUT ALL THE TIME.

Michael is always very responsive and provides a high level of service.

Have always received a great service with competitive pricing and quality parts from Rapid Rivet.

Normally work with Kevin. He is always fast to respond. Never have late shipments.

Awesome customer service, friendly & fast responses to all matters.

Rapid Rivet has always provided fast response time and knowledgeable employees.

Response time is very quick! Kevin and Michael are great reps, always willing to help and make suggestions
on alternatives if no stock available.

MIKE IS THE MAN!!!

The team is very helpful, friendly and always happy to assist. Pricing is very competitive as well.

AS A GOOD SUPPLIER FOR QUALIFIED FASTENERS

Solid support; appreciated

Good response time , good delivery time, good people.

Hope to do more business real soon.

I always enjoy working with Rapid Rivet, especially Kevin. Very rapid with timing on quotes and very detailed.
Love using them for my rivet needs.

Rapid Rivets always provides me with speedy quotes. Great company and great employees.

I have always had a pleasant experience working with Rapid Rivet.

Thanks

I'm in Purchasing but I do the Corporate Quoting. I am delighted to send a quote to Rapid Rivet for the quick
response on my quotes. I'm also glad that Rapid is one of our Prime Suppliers and I've had no indication
that your quality or deliveries are not acceptable. Keep up the excellent job you're doing for us.

Kevin Coles always responds within minutes when we request a quote. Rapid Rivet has excellent customer service.

Borris is quick and the most polite sales associate I have ever spoken too.

Very responsive! Love it!

Kev, Mike, Borris are all great!

I have always had a good experience dealing with Rapid Rivet, especially when I needed something ASAP.

I do not have much experience doing business with Rapid, but I always did appreciate the prompt response
on request for quotes. Thank you.

Kevin Coles is always responds in a timely manner with quotes and questions. Parts are on time, correct and good quality.

good job!

Only complaint is pricing tends to be a little higher than competitors.

No complaints

We´re doing not so much with Rapid. But quality and price are the best.

Solid company

It's always a pleasure working with Rapid Rivets & Fastener Corp, a company we can trust with
quality products and good service.

I have purchased rivets from Rapid for well over a decade, and know that I can always count on receiving
quality products at a good price! They are a vital part of my supply chain for the military applications my
company is focused on.

Kevin has always responded to our RFQ"s with good delivery times in the past

Thanks for your business support.

I HAVE ALWAYS HAD GOOD SERVICE FROM ALL YOU GUYS

no complants

Never have a problem , easy to deal with . Use as often as possible . Keep up the good work team :)

you guys are always timely...price could be better as we have several rivet companies we go to for
our client. Each order won wont be great margin but winning our business consistently will bring bottom line value.
Thanks!

Very good experiences.

Good

LOVE YOU GUYS, WISH ALL THE VENDORS WERE AS FRIENDLY AND NICE TO WORK WITH.
I HAVE 35 YEARS IN THIS BUSINESS AND WHEN I KNOW I CAN QUOTE YOU SOMETHING I KNOW I WILL
GET A LIVE BODY AND GOOD SERVICE. EVERYONE HERE FELLS THE SAME, I KNOW THAT.

Fast responses!

WE LOVE RAPID RIVET!!! In my daily purchasing adventures, I deal with vendors that I would rather stick
needles in my eyes than to have to give them business. Rapid Rivet is not one of them. All the R.R. CSR's
are pleasant, helpful and they don't make me feel like they’re doing me a favor by taking my call. FRQ’s are
always processed with a sense of urgency. We may not be they’re biggest customer, but they absolutely make
us feel like #1. On-time deliveries and quality product is something we take for granted with Rapid Rivet.

R.R is a great supplier to work with. I deal with vendors that I would rather stick needles in my eyes than
to have to give them business. All the R.R. CSR's are pleasant, helpful and they don't make me feel like they'er
doing me a favor by taking my call. I get the best competitive pricing and product has always been ontime.

You are the best!

whoever picks up the phone there (usually Kevin) is always fast and knowledgable. I like your company.
Thank you for all the quotes

Very good service.

BORIS ALWAYS GETS BACK TO ME, GOOD CUSTOMER SERVICE.

Answered my questions in regards to a quote in a timely manner. Very helpful and knowledgeable.
Received quotes in a timely manner. Very friendly and very courteous. I have NEVER had a problem
with Rapid Rivet. I would recommend them immediately when asked.

Excellent service every time!

Great service, still my go too

All my dealings with Rapid Rivet over the years ahve been very positive. Kevin , Boris , Mike and all the
sales team are always very helpful! Thank you for the great service!!!

GREAT STAFF AND READY TO HELP

Great company and very helpful.

have not received an order from my customer yet

Friendly and fast, will let you know when they have-and when they dont, which is just as important1

Kevin responds quick and in a timely manner.

RAPID RIVET IS VERY PROFESSIONAL, WORKS WITH THE CUSTOMER IF PRODUCT ISNT WHAT
IS EXPECTED, WILL DO WHATEVER IT TAKES TO ENSURE ALL PARTIES ARE HAPPY IN THE END.

WILL DO BUSINES AGAIN

GET QUOTES BACK FAST AND ALWAYS AVAILABLE FOR QUESTIONS

EVERYONE IS VERY ATTENTIVE AND TIMELY REPSONSES ARE KEY, MINUTES MATTER!

KEVIN ALWAYS IS PROMPT TO GET BACK TO US, LOVE HIS CUSTOMER SERVICE.

Rapid Rivet is my best source for MS type rivets and fasteners.

no problems, replies are prompt not much more can be expected

easy and fast...good job…

*****

great experience!

I believe you should respond to all your RFQ's and not just the ones you want. Many times I never receive
a quotation back nor am I notified. I am not sure how to perceive your lack of notifications on quotes.
I feel like it is not important to you. I wonder then did you get my quote, did you have stock or what the deal is.
I am hoping I am not just being ignored and my RFQ just thrown in the trash from the beginning.
As I said, not sure how to perceive lack of notifications... positive? negative? The feeling is unsettling.
Other than that part your company is great to deal with and my experiences have always been positive.
I believe your company is awesome to deal with but I don't understand the lack of RFQ responses.

Response time is always stellar.

Great response time & have always been treated with professional courtesy

NO PROBLEMS WITH DELIVERY AND QUALITY OF PARTS WAS GREAT SERVICE GREAT

Rapid Rivet is a very reliable company. Great service, great product, friendly people.

Borris is the best!

All around good experience!

Borris did a great job getting the quotes back to me, and we hope to turn them into orders in the near future.

EXCELLENT SERVICE

Customer services above and beyond the industry standard. Michael and team are awesome!

nnnn

Good service, Thank you !

Great customer service!

Always a very good response time and very helpful folks. I usually deal with Kevin Coles and he's always very helpful.

Good Company

I am the Account Manager for a handful of accounts, I cannot speak for any of the other Account Managers
here. My responsibility is to get quotes for my accounts in order to quote their requirements. If the quote
is acceptable, I forward it to the purchasing department to place the order.

Pretty good supplier.

Excellent Customer Service!

Great company to do business with!

Always call Rapid first when I have a need for rivets.

Liked timely responses.

EASY TO DEAL WITH, QUICK RESPONSE TO RFQ'S.

Good company and easy to deal with. Parts available and ready to ship for quick turnaround.

Rapid Rivet staff are always helpful and courteous. They respond very quickly to urgent request and get
my quotes back faster than most out there. Thanks Rapid Rivet! You guys rock!!

Thank you!

Goods arrived before expected. Very fast shipping and service. Thank you.

fast and responsive service

NICE

You do a great job. Thank you

Great customer service.

Good!

prompt answers on quotation requests

FOR URGENT ITEMS RESPONSE TIME SHUD BE WITHIN 48 HRS. EVEN THOUGH THE ITEM IS NOT IN STOCK

Great job on responding on all quotations. Keep up the good work.

Great Customer service.

Kevin Cole was very responsive to our needs

Kevin is always responsive and very quick when responding.

very satisfying

Excellent seller

thanks for the support

Excellent service

Rapid Rivet does well. I would definitely recommend them for Rivet needs

I have never had anything but good, courteous service.

Thank you for your support

We have not had any issues with deliveries

Quality merchandise delivered on time.

As the Director of Contract Pricing it is all about quote response which Rapid does well.

Rapid Rivet is responsive to our inquires and we received quality products.

Anytime I call or email for a quote I get an answer right away with all the information I need.

Great staff - mostly deal with Mark and sometimes Kevin - both are awesome

Good working relationship. They are responsive to our inquires.

Rapid Rivet Family is professional, courteous and passionate for this job.

A great company with quality products and knowledgeable staff. I highly recommend Rapid Rivet & Fastener Co.

Always answer quickly, and deliver on time!

Keep up the good work!! They are responsive to our inquires.

Very good customer service. They are always quick to respond and help.

Prompt service and always receive quality products.

A few items where late 15 days but not so bad. I Love submitting RFQ's with you guys; quick
responses and with certs and manufacture always included in quote.

Great quality with great service. Always a pleasure working with Rapid Rivet.

Quick turnaround on quotes. Quality products.

Good people, quality parts, at competitive prices, what more could you ask for !

VERY NICE EXPERIENCE. Products are in stock.

Rapid Rivet is responsive to our inquires and we receive quality products.

I appreciate the quick response I get at Rapid Rivet.

Borris and everyone in Farmington, NY do a terrific job!

I have only went to you guys once

Sales reps are very responsive and knowledgeable. Rapid Rivet truly does live up to its name.

Good experience. Fast response.

Staff is very helpful and on we get on time responses for our requests.

Receive quotes quickly.

Great to deal with. They are responsive.

Overall ACA is very satisfied with Rapid Rivet.

Always turn my quotes around quickly, and deliver on time!

I am very satisfied with my experience with Rapid Rivet. I would give 5 Stars!!!

Boris is extremely helpful and knowledgeable.

great service. fast responses.

Great easy to deal with company. Thank you, John

Everything OK and fast responses.

My judgment is positive

For us, the most important thing right now is to have a partner that responds quickly. Being able to quickly
turn around a quote gives us a greater chance of closing it. Rapid Rivet does this for us.

Always Prompt On Delivery, Prices Are Usually Competitive.